Shipping Policy

This shipping policy applies to all product orders placed on the official website (https://lagarderetrde.com) of Lagardère Travel Retail Deutschland Foodservice GmbH. It outlines the rules regarding order dispatch and shipping to ensure the shopping rights of all customers.

I. Dispatch Timeline

Once a customer successfully places an order and completes payment, we will process, pack, and dispatch the order within 5–8 business days. Business days exclude weekends and statutory holidays. In special circumstances—such as stock replenishment, holidays, or force majeure events—dispatch times may be extended; we will notify customers of order status updates via email in a timely manner.

II. Shipping and Delivery Timeline

Following dispatch, the standard shipping and delivery period is 15–30 business days. This timeframe is an estimate based on normal conditions and is provided for reference only.

Delivery times may be affected by uncontrollable factors such as transit hubs, geographical distance, customs inspections, weather conditions, and peak logistics periods. Slight delays may occur; such instances are considered part of standard logistics operations, and we appreciate your understanding.

III. Logistics and Delivery Details

We arrange delivery for every valid order via legitimate cross‑border logistics channels, ensuring the safety of the goods throughout transit. Once an order has been dispatched, customers can track the shipment's progress in real‑time using the provided tracking number.

Customers must ensure that the delivery address and contact information are accurate. The customer bears full responsibility and associated costs for any logistics issues or package returns resulting from personal reasons, such as incorrect information, failure to sign for the delivery, or refusal of the shipment.

IV. Handling Logistics Issues

If an order has not been received after 30 business days, customers may contact us via our official email ([email protected]). We will promptly assist in verifying the logistics status and addressing issues such as lost packages or shipping delays.

V. Policy Updates

We reserve the right of final interpretation regarding this shipping policy and may update its contents periodically based on operational and logistics conditions. Updated policies will be posted on the official website and will take effect immediately upon publication.